Case Study: Floyd Medical Center recovers $644K in missing charges and boosts revenue integrity with Waystar Charge Integrity

How a health system recovered hundreds of thousands of dollars in four months with Charge Integrity

Floyd Medical Center, part of the not-for-profit Floyd Health Care System serving northwest Georgia and northeast Alabama, needed to recover missed charges and reduce the time-consuming, manual audits handled by its 16-person revenue integrity team. To automate processes and find missing codes, Floyd evaluated several vendors and selected Waystar’s Charge Integrity solution.

Waystar implemented Charge Integrity, which identified $644K in missing charges in 11 months and rebilled $617K in 10 months, including a single cardiology code that recovered $350K; the program has delivered a 5.6:1 identified-benefit ROI to date and a 94% auditor agreement rate. The Waystar solution also boosted staff productivity and satisfaction, had a smooth implementation, and continues to run with regular, responsive support from Waystar.

Floyd Medical Center

Joe McLendon

Assistant Director of Revenue Integrity