Case Study: St. Francis Hospital achieves a 37% increase in collections with Waystar Patient Estimation

Hospital increases collections and productivity with automated patient estimation

St. Francis Hospital, a 376-bed regional medical center in Columbus, Georgia, faced challenges producing accurate patient financial estimates while managing multiple payer contracts from spreadsheets. Concerned about overcharging patients and limited front‑end collections, the hospital sought an automated solution and adopted Waystar’s Patient Estimation to deliver timely, accurate estimates at pre-registration and point of service.

Waystar’s Patient Estimation pulls year‑to‑date benefits directly from payer sites and calculates patient responsibility and self‑pay discounts, streamlining workflows and enabling same‑day estimates. The automation drove a 37% increase in point‑of‑service collections, helped St. Francis exceed its 2014 collection goal (reaching $3.8M versus a $3.2M target), improved patient transparency and satisfaction, and freed staff time—leading the hospital to expand Waystar across more practices and deploy additional automated eligibility verification.

St. Francis Hospital

Linda Glass

Patient Access Service Director