Case Study: Hospice of Cincinnati achieves 95% reimbursement and 62% reduction in AR days with Waystar's Medicare Enterprise

Hospice of Cincinnati - Customer Case Study

Hospice of Cincinnati, a not‑for‑profit provider of end‑of‑life care across Ohio, faced outdated revenue cycle processes that required manual entry of NOEs and claims into the Medicare system, causing delays and extra costs. The billing team, led by Kim Kuebler, sought a modern solution and implemented Waystar’s Medicare Enterprise and Medicare Eligibility (including eSolutions products now part of Waystar) to streamline workflows.

Waystar’s Medicare Enterprise and Medicare Eligibility allowed multiple staff to check eligibility simultaneously, halved the time spent checking Medicare eligibility and submitting NOEs, and sped up reimbursements. Since adopting Waystar, Hospice of Cincinnati reports a 95% reimbursement rate, a 4.2% reduction in RTPs, a 62% reduction in AR days and a 25% improvement in staff efficiency, delivering measurable financial and operational gains.

Hospice of Cincinnati

Kim Kuebler

Medicare Billing Supervisor/Manager