Case Study: Harbors Home Health & Hospice achieves 65% reduction in AR days with Waystar

Harbors Home Health & Hospice - Customer Case Study

Harbors Home Health & Hospice, a small home health and hospice provider in Hoquiam, Washington, faced a time-consuming, error-prone billing process that strained its seven-person team and led to frequent claim research and refiling. To simplify workflows they partnered with eSolutions (now part of Waystar) and implemented Waystar’s Medicare Claims Editor and Medicare Eligibility solutions.

Waystar’s tools block and pinpoint claim errors before submission, provide daily eligibility checks, and deliver detailed reporting that cuts research time and reduces refiled appeals. As a result of Waystar’s implementation, Harbors achieved a 2.9% reduction in RTPs, a 65% reduction in AR days, and an 80% decrease in claims paid after 60 days, markedly streamlining their billing operations.

Harbors Home Health & Hospice

Nicole Caffall

Lead Biller