Case Study: The Reading Hospital Medical Group achieves a 65% drop in claim rejections and a 63% reduction in rejected gross charges with Waystar

Firm builds strength for the future with improved revenue cycle management

Reading Hospital Medical Group faced an inefficient revenue cycle and high denial rates driven by rudimentary practice management tools and rising self-pay balances during a weak economy. To address limited claims editing, reporting and remittance capabilities, the group turned to Waystar’s end-to-end, web-based clearinghouse and claims management solution.

Waystar implemented real-time claims editing and scrubbing, a dynamic rules engine, denial management, robust reporting and electronic remittance, enabling cleaner first-pass claims and targeted front-end fixes. As a result, Waystar helped Reading Hospital Medical Group achieve a 65% drop in claim rejections and a 63% reduction in rejected gross charges over six months, plus a 50% reduction in demographic errors within four months, while improving appeals and payer-contract insight.

Reading Hospital Medical Group