Case Study: Sterling Health achieves 2% net revenue increase and faster cash flow with Waystar

Federally Qualified Health Center improves revenue metrics to support their mission of serving the community

Sterling Health, a Federally Qualified Health Center serving many low-income and uninsured patients, faced an opaque, paper‑dependent revenue cycle that left CFO Rick Grant without visibility or control and made denial management slow and inefficient. After evaluating four vendors, Sterling Health chose Waystar and its cloud‑based revenue cycle suite — including Denial Management, Claim Monitoring, Analytics (Analytics Peak), Coverage Detection and clearinghouse services — to modernize processes and improve collections.

Waystar implemented the solution with weekly touchpoints, on‑demand training and responsive support, replacing manual workflows with Claims, Remits, Eligibility, FISS and analytics tools that let management drill down to root causes. The partnership with Waystar increased net revenue by 2%, cut A/R days from 55 to 40 (with plans to reach 30), improved first‑pass clean claims by 3%, enabled billers to support more physicians (3→4 each), reduced paper processes, accelerated cash flow and improved staff satisfaction.

Sterling Health

Rick Grant

Chief Financial Officer