Case Study: Piedmont Urgent Care by WellStreet achieves 75% reduction in bad debt and faster, no-touch patient payments with Waystar

Fast-growth urgent care provider needs new patient payment process tailored to its unique challenges

Piedmont Urgent Care by WellStreet is a fast-growing urgent care group in metro Atlanta with 15 locations, 50 providers and more than 200,000 patient encounters annually. Faced with many one-time visitors and the need to compress payment timelines without harming patient experience, the organization sought a vendor to simplify collections, reduce AR days and lower bad debt — engaging Waystar to address these challenges.

Waystar implemented an automated, virtually “no-touch” payments workflow using Waystar Payments™ Greenlight™ and leveraged Waystar Perform™ to identify top revenue codes and cut front-end errors. The solution integrated card‑on‑file authorizations, automated balance matches from the practice management system, pre-charge emails and receipts, and customizations for urgent care workflows. As a result, Waystar helped WellStreet reduce bad debt from about 8% to 2% (a 75% reduction), shave roughly four minutes off time‑of‑service payment processing per patient, decrease charge lag and days from claim submission to payment, and sustain high patient satisfaction scores.

Piedmont Urgent Care by WellStreet

Dave Crussell

Chief Executive Officer