Case Study: North Atlanta Primary Care achieves 58% reduction in average AR days and 70% revenue growth with Waystar

Expanding practice uses Waystar to strengthen revenue cycle

North Atlanta Primary Care (NAPC), an expanding Alpharetta, Georgia practice, struggled after moving from paper claims to a traditional electronic clearinghouse: claims were hard to track, reporting was poor, claims turnaround averaged 50 days, AR over 90 days was about 29%, net collections were ~78%, and staff wasted time on lengthy phone calls. Seeking better integration with its practice management system and a partner that could manage rejections and speed payments, NAPC evaluated vendors and selected Waystar’s cloud-based clearinghouse and revenue cycle tools.

Waystar implemented a seamless transition with training and PM integration, enabling real-time claims tracking, better front- and back-end claim management, and responsive client support. As a result, NAPC cut AR over 90 days by 82%, reduced average AR days by 58% (from ~41 to 17 days), achieved 97.4% net collections, saw a 70% increase in total revenue, now averages 14–17 day claim payments, and maintains the same billing staff while billing ~9,000 claims monthly.

North Atlanta Primary Care