Case Study: Vibra Healthcare achieves doubled claims volume, lower costs, and reduced AR days with Waystar

Doubles growth while reducing costs and AR days with improved technology

Vibra Healthcare, a network of more than 50 post-acute hospitals and 15 outpatient centers, faced rising costs, growing claim volumes and delays from an outdated clearinghouse that generated manual rework and paper EOBs. Seeking a technology partner, Vibra selected Waystar and implemented a suite of solutions including claims management, integrated FISS direct data entry (DDE), claims monitoring, coding compliance, EOB conversion, remit management and denial/appeal management.

Waystar’s platform and tailored implementation enabled Vibra to process dramatically more claims with fewer billers: a 99.9% clean claims rate, rebill of $12.8M in inappropriate denials, recovery of 38 staff hours per week previously spent on manual monitoring, doubled claims volume, reduced AR days and over $1 billion processed through payer remits in 12 months. Waystar’s dashboards, remit matching and automated denial workflows streamlined revenue cycle operations and lowered costs while supporting rapid growth.

Vibra Healthcare

Kraig Couture

Senior Vice President of Revenue Cycle