Case Study: SCL Health achieves $20.5M annual collection improvement and 26% lower collection costs with Waystar Patient Pay Optimization

Designing a consolidated vendor system for SCL Health

SCL Health, a faith-based, nonprofit health system operating eight hospitals and more than 100 service centers with $2.54 billion in net revenues, faced a decentralized collections environment after a large system merger. To increase efficiency, reduce costs and centralize patient-pay recoveries across sites, SCL Health partnered with Waystar and deployed Waystar’s Patient Pay Optimization along with Presumptive Charity and Agency Manager.

Waystar implemented predictive analytics, standardized workflows, a redesigned vendor network and renegotiated vendor contracts to centralize collections and improve vendor oversight. The Waystar solution drove a $20.5 million annual improvement in collections, cut cost of collection by 26% (an estimated $254,000 annual savings), and resulted in $98 million qualifying for charity, while improving collaboration and visibility across SCL Health’s vendor network.

SCL Health