Case Study: BrightSpring Health Services improves eligibility accuracy and reduces open enrollment disruptions with Waystar

BrightSpring Health Services streamlines eligibility across 1,000+ locations with Waystar

BrightSpring Health Services, a provider serving complex populations across more than 1,000 locations, faced significant challenges during Open Enrollment. Patient confusion and frequent plan-switching created downstream eligibility issues that strained their revenue cycle teams. To move from a reactive to a proactive approach, they partnered with Waystar and implemented its Coverage Detection service.

By using Waystar's smart automation to proactively verify coverage at multiple points in the workflow, BrightSpring improved eligibility accuracy and reduced downstream disruptions. This shift allowed their staff to focus on strategic tasks instead of manual busywork. With the solution from Waystar, the organization created space for teams to operate more strategically, especially during the volatile Open Enrollment period.

BrightSpring Health Services