Case Study: Baptist Health achieves over $250K annual savings and 98.5%+ clean-claims rate with Waystar

Baptist Health - Customer Case Study

Baptist Health, the largest not-for-profit health system in Kentucky with seven hospitals, 250+ outpatient facilities and an 800‑provider physician network (BHMG), faced rising complexity and costs from separate financial services, multiple clearinghouses, and disparate patient management, EHR, and revenue cycle systems as it grew. Wanting to standardize before a planned Epic rollout, Baptist Health selected Waystar’s clearinghouse and end-to-end revenue cycle management platform to unify billing and patient financial services across the system.

Waystar implemented claims processing, remits management, patient payments and statements, eligibility verification, EOB conversion with payer lockbox, and analytics to create a single, interoperable revenue cycle platform. The Waystar solution delivered measurable impact: first-pass clean-claims rose from 87% to over 98.5% (a 13% improvement), Baptist Health now saves more than $250,000 annually in operating costs, collections and transparency improved, denials and rework decreased, and the transition to Epic was made significantly smoother.

Baptist Health

Donna Ghobadi

Vice President of Revenue Cycle and Managed Care