Case Study: Family Health Care Medical Group achieves faster collections and 60% less manual work with Waystar

Automation enables organization to reach new levels of efficiency and increase patient payments revenue

Family Health Care Medical Group, an eight-provider primary care practice in Northern California, struggled with slow cash flow and time-consuming, paper-driven payment processes. The practice relied on one shared credit card terminal, printed monthly statements, and staff made multiple follow-up calls to collect patient balances—delaying AR, risking data security, and hurting the patient experience.

With Waystar’s Patient Notebook and Payment Plans, the practice enabled credit-card acceptance at any workstation, collected patient emails to drive online bill pay, and implemented automated payment plans and custom reporting. Waystar’s solution reduced manual work by about 60%, cut phone payment handling to roughly one-fourth of the prior time, accelerated collections so many balances are resolved within 30 days, and improved cash flow and patient convenience.