Case Study: Rockford Orthopedic Associates achieves 38% fewer claim rejections and 37% higher staff productivity with Waystar

An orthopedic healthcare provider’s journey to enhance eligibility + improve efficiency

Rockford Orthopedic Associates, a multi-location bone-and-joint provider in Illinois, struggled with manual, time-consuming eligibility checks and cumbersome claim submission tied to their eClinicalWorks system. To modernize their revenue cycle and reduce errors, they engaged Waystar and adopted Waystar’s Claim Manager, Denial + Appeal Management and related platform services to improve eligibility verification and clearinghouse integration.

Waystar implemented automated batch eligibility verification, real-time check-in verification, seamless eClinicalWorks integration, automated claim batching, and ERA auto-posting. As a result, Waystar helped Rockford Orthopedic Associates cut rejections by 38%, drive eligibility-related rejections to under 1%, boost staff productivity by 37%, and increase claims volume by 15%, while streamlining processing for 11K+ monthly claims.

Rockford Orthopedic Associates

Cathy Matthews

EMR Implementation Lead