Case Study: Advocate Health improves financial clearance and reduces denials with Waystar

Advocate Health achieves 90% touchless authorizations with Waystar

Advocate Health faced the challenge of constantly changing payer policies, which threatened efficiency and risked surprise bills for patients. To address this, they partnered with vendor Waystar to transform their financial clearance processes using AI-driven automation, specifically leveraging the Authorization Manager product.

By implementing Waystar's solutions, including new APIs within Auth Accelerate, Advocate Health achieved a 90% touchless rate for authorizations. This significantly reduced costly denials by surfacing payer policy issues early. The close partnership with Waystar, including participation in their Early Adopter Program, ensured the technology effectively addressed real-world needs.

Advocate Health