Case Study: MedQuest Associates achieves faster payments and increased cash flow with Waystar

An outpatient diagnostic imaging organization’s journey to reduce AR days + increase cash flow

MedQuest Associates, an outpatient diagnostic imaging organization based in Atlanta with 50+ facilities serving 100+ communities, faced inefficient claim submission processes and disorganized remit reports from its prior vendor that drove up AR days and hampered cash flow. Tasked with finding a single clearinghouse to support company-wide billing and automation, MedQuest selected Waystar and deployed Waystar’s Claim Manager, Remit Manager, and Denial + Appeal Management solutions.

Partnering with Waystar, MedQuest streamlined workflows, received hands-on technical and operational support, and modernized their claim management. The results: a 99.19% clean claim rate, 13.5 average days to pay, an 8.93% denial rate and a 70.44% first-pass payment rate—measurably reducing AR days, improving cash flow, and increasing operational efficiency.

MedQuest Associates

Sherri Marini

Senior Manager Revenue Cycle AR & Billing