Case Study: Atlantic Health System achieves 50%+ faster prior-authorization submissions and 97% DAR clearance with Waystar

A health system’s journey to automate authorizations + maximize efficiency

Atlantic Health System, which serves about 1 million unique patients across northern and central New Jersey with 7 hospitals and hundreds of care sites, faced fragmented technology, decentralized prior‑authorization workflows, duplicative effort, and industry staffing shortages that delayed care. To address these challenges, Atlantic Health System partnered with Waystar and deployed Waystar solutions including Auth Initiate, Auth Status, and Claim Monitoring to centralize and automate prior‑authorization processes.

Waystar implemented automated authorization workflows and bots that pull NPI, diagnosis, and CPT data and integrate with Atlantic’s Epic system, enabling a centralized, exception‑based team to focus on complex cases. As a result, Atlantic Health System achieved a 50%+ reduction in average authorization submission time, an 8‑day increase in lead time for starting authorizations, under 2% cancellation rate due to denied or delayed auths, and a 97% DAR clearance rate—improving staff productivity and speeding patient access to care.

Atlantic Health System

Danielle Pieloch

Executive Director Of Patient Access