Case Study: BAYADA Home Health Care achieves 72% reduction in denials and $3.7M recovered with Waystar

72% Decrease in Denial and 93% Boost in Productivity at BAYADA Home Health Care

BAYADA Home Health Care, a 28,000+‑person home health provider operating in 23 states, was hindered by an antiquated revenue cycle management system that lacked payer connectivity, modern edits, reporting, and a denial‑management process—leading to high denial rates, rising AR days and heavily manual workflows. After researching vendors, Will Boyd and his team selected Waystar to modernize their RCM platform.

Waystar implemented a suite of solutions—Claims Management, Claims Monitoring, Denial & Appeal Management, Payer Payments and Automated Eligibility Verification—that automated status checks, improved edits and streamlined appeals. The results were dramatic: a 72% drop in denial rate (to 1.3%), $3.7M recovered in 12 months, a 51% reduction in average days to payer receipt, a 99.7% clean‑claims rate, 93% productivity gains and nearly 13 staff hours saved per week, all delivered by Waystar without adding headcount despite significant revenue growth.

BAYADA Home Health Care

Will Boyd

Director of Home Health Reimbursement Services