Case Study: ProScan Imaging achieves 4.3% lower denial rate and 66% reduction in AR days with Waystar

A radiology network’s journey to reduce denials + improve collections

ProScan Imaging, a Cincinnati‑based radiology network with 33 freestanding imaging centers and 182 providers, was struggling with high coverage‑related denials and front‑end eligibility issues that hurt cash flow and patient satisfaction. Their long‑standing partner Waystar stepped in, offering its revenue cycle solutions—including Coverage Detection, Eligibility Verification, Claim Manager, Denial + Appeal Management, and Analytics—to target inaccurate or incomplete coverage information and reduce denials.

Waystar implemented a pre‑claim eligibility workflow, improved coverage detection and claim management, and shifted error‑prone tasks away from the front end, freeing the RCM team for higher‑value work. As a result, ProScan Imaging saw a 4.3% decrease in claim denial rate (from 11.9% to 7.6%), under 1% of denials for eligibility issues, and a 66% reduction in average total AR days, accelerating payments and improving collections and patient experience.

ProScan Imaging

Daniel Barber

Executive Director, Revenue Cycle