Case Study: Apria Healthcare achieves $6.5M in annual collections and 75% less agency management time with Waystar’s Agency Manager

A home healthcare equipment provider’s journey to increase collections + reduce bad debt

Apria Healthcare, a national home health equipment and clinical support provider, faced rising patient financial responsibility and growing bad debt that threatened its revenue cycle. Managing multiple third‑party collection agencies added complexity and left leaders without clear visibility into agency performance. To address this, Apria Healthcare partnered with Waystar and implemented Waystar’s Agency Manager solution.

Using Waystar’s Agency Manager, Apria Healthcare gained scorecards, in‑depth reporting, and real‑time analytics to monitor and guide agency performance, freeing leadership time and simplifying audits. The result: a $6.5M annual improvement in collections, 75% less time spent managing collection agencies, and recovered early‑out bad debt of $327K (primary) and $101K (secondary) annually, while achieving stronger revenue cycle visibility with Waystar.

Apria Healthcare

David Renouf

Director of Billing Operations for Patient Pay Revenue Cycle