Case Study: In2itive Business Solutions achieves 4X faster payments and 80% reduction in manual work with Waystar

A billing services provider’s journey to simplify claim management + boost efficiency

In2itive Business Solutions, a billing services provider supporting 50+ ambulatory surgery center clients, faced growing inefficiency from labor‑intensive claim workflows—manual claim submissions, attachments, remits, and repeated appeal drafting slowed operations as the business scaled. To address this, In2itive Business Solutions partnered with Waystar and adopted Waystar’s claim and payment management tools, including Claim Attachments, Claim Manager, Claim Monitoring, Denial + Appeal Management, Remit Deposit Management, and Remit Manager.

Waystar implemented automation for attachments, appeal language reuse, remit‑to‑deposit matching and 835 file imports into EMRs, giving In2itive Business Solutions clearer visibility and far less manual work. The results include workers’ compensation payments completed 4X faster with up to 75% quicker turnaround, an 80% decrease in manual work, savings of 13.5 FTEs per week (540 hours) and roughly $382K in annual FTE savings, plus substantial weekly time savings on appeals—demonstrating the measurable impact of Waystar’s platform.

In2itive Business Solutions

Melanie Howitt

Transition & Implementation Manager