Case Study: Aultman Hospital reclaims $5.9M in missing charges and automates 25K AR transactions with Waystar

A health system’s journey to improve AR performance + accelerate revenue

Aultman Hospital, a non-profit health system in Ohio with 240+ physicians across 44 practices, struggled with AR backlogs, siloed data and poor visibility across disparate systems. After an intensive selection process, Aultman Hospital partnered with Waystar to modernize its revenue cycle using Waystar solutions such as Charge Integrity, Coverage Detection and AR automation to prioritize workflows and integrate with Cerner and HealthQuest systems.

Waystar implemented its Charge Integrity and Coverage Detection technologies along with AR automation and advisory services, enabling clearer reporting and workflow prioritization. The results include automation of 25K AR transactions per month, $3.3M in cost reductions, $5.9M rebilled in missing charges, a 34% hit rate for coverage among self-pay patients (adding $414K in revenue), and the reallocation of 4 FTEs — demonstrating substantial financial and operational impact from Waystar’s solutions.

Aultman Hospital

Melissa Rigdon

Executive Director of Healthcare Information Management