Case Study: Sadler Health Center achieves a 98.2% clean claim rate and major staff time savings with Waystar

A health center’s journey to improve claim management + enhance revenue cycle processes

Sadler Health Center, a Federally Qualified Health Center serving more than 10,000 patients across Cumberland and Perry counties, faced a highly manual revenue cycle—staff spent significant time verifying eligibility across multiple payer portals and editing claims. To modernize workflows and improve financial performance, Sadler partnered with Waystar and implemented Waystar’s platform, including solutions such as Analytics Pro + Peak, Claim Manager, Eligibility Verification, Claim Monitoring, Denial + Appeal Management, and Patient Estimation.

Using Waystar’s integrated software and EHR-connected workflows, Sadler automated eligibility checks, streamlined claim processing and payer enrollment, and gained real-time analytics and reporting. As a result, Waystar helped the center save 55 FTE hours weekly verifying eligibility (15+ FTE hours saved weekly through automation), achieve a 98.2% clean claim rate and a 1.8% payer rejection rate, reduce manual claim touches by 44% (from 73% to 29%), lower AR days, and improve visibility into revenue-cycle performance.

Sadler Health Center

Joanna Musser

Revenue Cycle Manager