Case Study: Medicount achieves 98.75% clean claim rate and 12.66-day average to pay with Waystar

A billing service provider’s journey to increase efficiency + improve revenue cycle visibility

Medicount, a Cincinnati-based EMS billing provider serving 294+ municipalities across five Midwest states, faced antiquated clearinghouse technology, limited revenue-cycle visibility, and low productivity with their previous vendor. Seeking greater efficiency and actionable insights, Medicount switched to Waystar and began using Waystar solutions such as Eligibility Verification, Claim Manager, Denial + Appeal Management, and Analytics & Reporting to modernize their workflows.

Waystar implemented a collaborative rollout with ongoing support and streamlined processes that reduced manual work, improved eligibility checks, and prevented lost claims. As a result, Medicount achieved a 98.75% clean claim rate, a 98.34% perfect pass claim rate, an average 12.66 days to pay, and 20.86 average total billed AR days, while gaining the visibility needed to reduce rejections and denials.

Medicount

Kathy Dudley

Director of Operations