Case Study: Austin Radiological Association achieves 42% increase in revenue collection and 15% improvement in first-pass payment rate with Waystar

A radiology practice’s journey to increase claim visibility + improve the patient payment experience

Austin Radiological Association, the largest diagnostic imaging provider in Austin, TX (17 outpatient centers and 115+ radiologists), needed to modernize an aging payments and claims environment that lacked visibility, relied on manual patient-payment processes, and had an eroding first-pass payment rate (~81%). To address these gaps they partnered with Waystar and deployed solutions such as Claim Manager, Remit Deposit Management, Remit Manager and Patient Payments.

Waystar implemented electronic claim scrubbing and payer connectivity, electronic remit processing and reconciliation, and a 24/7 patient payment portal. The changes drove measurable results: a 15% improvement in first-pass payments (to 97.73%), a 42% increase in revenue collection, a 123% boost in monthly payment plan collections, a 20% decrease in plan delinquencies, faster payouts, and shorter payment plan durations—demonstrating clear financial and patient-experience gains from Waystar’s solutions.

Austin Radiological Association

Dan O’Meara

Revenue Cycle Director