Case Study: Patient Financial Services achieves $12.9M recovered revenue and 50% write-off reduction with Waystar

$12.9 Million Delivered from Revenue Cycle Revamp

Patient Financial Services, part of a $400M+ health system with three hospitals and 13 clinics, was losing revenue to missing charges, high denial write-offs and productivity inefficiencies and lacked the tools to find root causes. They engaged Waystar to evaluate and address these charge integrity and denial-management gaps using Waystar’s Charge Integrity, Professional Charge Integrity and Denial Avoidance solutions.

Waystar mined the health system’s data, audited claims, built work queues, dashboards and edits, and implemented Charge Integrity, Professional Charge Integrity and Denial Avoidance without disrupting workflows. The result: $12.9 million realized from rebilled charges, write-off reductions, self‑pay collections and process improvements — including $2.5M identified by Charge Integrity, a 50% reduction in write-offs (~$6M net improvement in 14 months), an $5M reduction in denied dollars in three months (denied charges down 8%), a 1.5% net revenue lift in five months, and $5M more in self-pay collections — outcomes Patient Financial Services attributes to Waystar.