Case Study: Sangamon County improves polling flow with Wavetec queue management

Sangamon County improves polling flow for 190,000 residents with Wavetec

Sangamon County, Illinois, faced significant challenges managing voter queues during high-traffic election days in its polling locations. The county struggled with disorganized flow, voter confusion, and a lack of efficient tools to direct large groups. They partnered with Wavetec to find a reliable queuing system that was easy to set up and operate.

Wavetec implemented its UNO-Q linear queuing system, which included a wireless call button for staff and Donatello digital signage to guide voters. This solution created a single, orderly queue and provided clear visual and audible instructions. The results for Sangamon County included improved voter flow, noticeably shorter wait times, and happier voters who reported a smoother experience. The Wavetec system also made operations more efficient for polling staff.

Sangamon County, Illinois