Case Study: Kohl’s achieves faster, smoother checkout with Wavetec UNO-Q

Kohl’s streamlines checkout across 1,165 locations with Wavetec UNO-Q

Kohl's, a major US department store chain, faced significant challenges with its checkout process, including overcrowded areas, disorganized queues, and long wait times that led to customer walkaways. To address these issues and elevate the customer experience, Kohl's partnered with vendor Wavetec to implement its UNO-Q call forwarding solution.

The solution implemented by Wavetec was the UNO-Q linear queuing system, which included a console for tellers to call customers, LCD displays for guidance, and illuminated light stations at counters. This streamlined the queuing process, reduced confusion, and significantly increased service efficiency. The results for Kohl's included reduced wait times, a noticeable increase in customer satisfaction, and the ability to make data-driven decisions for continuous operational improvement using performance reports.

Kohl’s