Case Study: Clackamas County improves courthouse visitor flow with Wavetec queue management

Clackamas County modernizes visitor flow across 16 courtrooms with Wavetec

Clackamas County faced the challenge of managing unpredictable visitor volumes and long, confusing queues in its newly expanded courthouse, which serves over 430,000 residents. The high-traffic public facility needed a modern solution to streamline service operations, reduce visitor frustration, and provide real-time operational data. To address this, the county partnered with Wavetec to implement its Spectra enterprise queue management platform.

Wavetec deployed an integrated ecosystem featuring self-service kiosks for check-in, LED counter displays, digital signage for real-time communication, and the Spectra dashboard for live analytics. This solution replaced manual processes, standardized the visitor journey, and provided staff with centralized visibility. The results included a more transparent and efficient service flow, reduced perceived wait times, improved staff productivity, and data-driven operational planning for the courthouse.

Clackamas County