Case Study: Species360 reduces onboarding time and support tickets with WalkMe

Species360 cuts onboarding time by 60% with WalkMe

Species360, a species conservation organization, faced challenges in balancing customer and employee needs during the digital transformation of its customer care operations. The company struggled with user adoption of its software and a lengthy onboarding process for its support representatives. To address this, they turned to the vendor WalkMe and implemented its Digital Adoption Platform (DAP).

By using WalkMe's DAP, Species360 created an integrated, self-service help center for its teams. This solution streamlined the onboarding process and reduced the need for direct support. The implementation by WalkMe led to significant results: 100% product adoption, a 60% reduction in onboarding time, and a 35% decrease in support tickets, enabling the lean training team to deliver immediate product value.

Species360