Case Study: UT Austin improves student service efficiency with WaitWell

WaitWell helps the University of Texas at Austin’s one stop exceed student expectations

The University of Texas at Austin sought to improve its consolidated student service center, Texas One Stop, after its previous queue management system proved inadequate. It was plagued by limited data reporting, a lack of customization, and poor customer support, which hampered staff efficiency and the student experience on its 50,000+ student campus.

The university implemented WaitWell's queue management system for its robust reporting and customization. The solution delivered significantly reduced wait times, improved staff productivity, and provided powerful data insights that empowered the team to make informed decisions, maximizing operational efficiency across the large campus.

University of Texas at Austin

Sejal Shah

Senior Manager