Case Study: NAIT improves student and staff service efficiency with WaitWell

The Northern Albertan Institute of Technology (NAIT) has improved staff and student experience by saving over 209,551 minutes of wait time

NAIT, a technical institute in Edmonton, faced significant challenges with long student wait times and inefficient, stressful workflows for its staff across multiple campus service locations. The institute needed a modern solution to better organize these queues and improve productivity. They partnered with vendor WaitWell to implement its virtual queuing and service management platform.

WaitWell provided a configurable system that allowed students to join a virtual queue and select specific service types, which then directed them to appropriately trained staff. This solution saved students 3,492 hours of wait time and significantly streamlined staff workflows, leading to reduced stress and increased productivity. The measurable impact included processing over 9,152 students through the system. WaitWell's analytics also provided valuable insights for staffing and operational planning.

NAIT

Deb Little

Director Of Enrollment