Case Study: University Reproductive Associates reduces patient wait times with WaitWell

How University Reproductive Associates uses WaitWell to manage their morning clinic rush

University Reproductive Associates (URA), a reproductive health clinic in New Jersey, faced significant challenges managing the high-volume patient flow at its Morning Monitoring Clinic. With up to 60 patients arriving during a short morning window, coupled with COVID-19 restrictions, the clinic dealt with long lines, patient disputes, and overburdened staff. To address this, URA implemented the queue management system from vendor WaitWell.

WaitWell’s solution digitized the check-in process, allowing patients to join a virtual queue via QR code or text and wait in their cars. This gave staff the ability to manage the flow efficiently from inside the clinic and handle safety protocols automatically. The implementation by WaitWell led to a 33% reduction in patient wait times, a major decrease in staff stress, and a significant improvement in overall productivity and patient experience.

University Reproductive Associates

Agnie Machin

Clinic Manager