Case Study: Revelstoke Mountain Resort reduces wait times and improves guest experience with WaitWell

How Revelstoke Mountain Resort improves customer experience and wait times with WaitWell

Revelstoke Mountain Resort, a premier year-round destination resort, faced the challenge of managing large crowds and long wait times of up to four hours for its popular summer attractions. These physical queues prevented guests from enjoying other activities and negatively impacted the overall experience. The resort partnered with WaitWell to implement its queue management system and improve service delivery.

WaitWell’s solution provided virtual queuing and appointment booking, allowing guests to wait remotely and receive real-time SMS turn notifications. The system's two-way communication feature enabled staff to send updates and respond to guests. This approach dramatically reduced wait times, enhanced staff productivity, and improved the customer experience by allowing guests to enjoy multiple activities instead of standing in line.

Revelstoke Mountain Resort

Dustin Fransoo

Lift Operations Manager