Case Study: Registry @ South Trail Crossing improves customer experience and queue management with WaitWell

How Registry @ South Trail Crossing exceeds customer expectations with WaitWell Digital Queue Solution

Registry @ South Trail Crossing, a public services registry in Calgary, faced significant challenges managing customer flow and long wait times outside its office during the COVID-19 pandemic. To address these issues, the customer partnered with vendor WaitWell to implement its digital queue solution, aiming to improve the customer experience and ensure safety.

WaitWell implemented a customized digital queue system that allowed customers to join a virtual line remotely. This solution led to a dramatically improved customer experience, resulting in a 5% increase in the registry's overall Google rating and a 100% increase in the number of Google reviews, demonstrating the significant positive impact of the WaitWell system.

South Trail Crossing

Dennis Howie

South Trail Crossing