Case Study: Regina Police Services reduces service time by 48% with WaitWell

How Regina Police Services (RPS) has reduced service time by 48% through digital transformation

Regina Police Services (RPS) was struggling to manage multiple service workflows and walk-ins at their office, a challenge heightened by the need to comply with new pandemic capacity restrictions. They sought a solution from WaitWell to integrate appointments with walk-ins and ease administrative burdens for their front desk staff.

WaitWell implemented a tailored digital queue management solution that streamlined service delivery for RPS. This resulted in a 48% reduction in service time and a 66% decrease in no-shows. The vendor's platform automated the integration of appointments and walk-ins into a virtual queue, significantly improving operational efficiency and staff productivity for the customer.

Regina Police Services

Matthew Carleton

Business Systems Analyst