Case Study: Langer’s Entertainment Center increases revenue and attraction utilization with WaitWell

How Langer’s Entertainment Center increased its food and beverage revenue with WaitWell

Langer's Entertainment Center was struggling with long physical lineups at its attractions, causing customer dissatisfaction, operational chaos, and lost revenue as guests could not spend money elsewhere while holding their place in line. They tried a competitor to WaitWell but found it ineffective. The challenge was to find a robust virtual queuing solution to manage multiple attractions and improve the guest experience.

WaitWell implemented its virtual queuing platform, allowing guests to join lines via QR codes, receive text alerts, and check wait times on a web app. This freed customers to spend on food and beverages while waiting. The solution provided valuable real-time reporting for staff management. As a result, Langer's saw a 2.5% increase in food and beverage revenue and a 118% increase in attraction utilization, all while significantly reducing customer refunds and improving operational efficiency for staff.

Langer’s Entertainment Center

Ryan Barajas

Marketing Manager