Case Study: Immigration Medical Toronto achieves 75% shorter wait times with WaitWell

How Immigration Medical Toronto slashes in-person wait time by 75%

Immigration Medical Toronto, a medical clinic specializing in immigration physicals, was struggling to manage patient capacity in its waiting areas due to COVID-19 restrictions. Their challenge was to eliminate long lines outside their two clinics, reduce in-person wait times, and find a secure, paperless method to collect and review patient COVID waivers and intake forms. They reached out to WaitWell for a solution.

WaitWell implemented its virtual queuing system, allowing walk-in patients to join a line remotely via QR code or text. The solution included features to manage patient priority, place patients on hold, and digitally collect and review necessary forms. By using WaitWell, the clinic achieved a 75% reduction in in-person wait times, significantly improved the patient experience, and streamlined administrative workflows for its staff.

Immigration Medical Toronto

Danny Chan

Panel Physician