Case Study: Clever Canines improves customer experience and reduces lineups with WaitWell

How Clever Canines delivers quality customer feedback with the help of WaitWell

Clever Canines, a dog day school in Calgary, struggled to manage end-of-day pickups efficiently. Staff felt rushed and did not have adequate time to provide essential feedback to dog owners about their pet's progress, a core part of their service. This challenge was exacerbated by COVID-19 protocols that required owners to wait outside.

WaitWell provided a solution to manage the pickup process. By implementing WaitWell's system, Clever Canines saw a 50% decrease in lineups and a 30% improvement in overall operational efficacy. This allowed their trainers the necessary time to deliver a five-star experience and detailed feedback to each client, fulfilling their mission.

Clever Canines

Tracie Nelson

Founder