Case Study: Solarity Credit Union achieves a better customer experience with Vonage Salesforce integration

Vonage Salesforce Integration Means Better Customer Experience for Solarity Credit Union

Solarity Credit Union needed a way for contact center agents to complete every member interaction on one call from a single platform and screen, especially as digital home loans became central to the business. The credit union used Vonage Contact Center with Salesforce integration to give agents a fuller view of each customer.

Vonage implemented a deeply integrated Salesforce solution that provided a 360-degree view of members directly within the CRM. As a result, Solarity Credit Union reported a better customer experience, with Vonage enabling agents to work more efficiently from a single, fully integrated platform.

Solarity Credit Union

Jordan Lehrman

VP Informational Technology