Case Study: The Trevor Project achieves greater reliability and call capacity with Vonage Contact Center and Salesforce integration

The Trevor Project Saves Lives With Vonage’s Flexible, Reliable Contact Center Solution

The Trevor Project, which operates the TrevorLifeline for LGBTQ+ young people, needed a contact center platform that could integrate with its Salesforce deployment and support a critical 24/7 crisis line. When COVID-19 hit, the organization also had to move its crisis counselors to remote work quickly while maintaining security, reliability, and uninterrupted service.

Vonage Contact Center, integrated with Salesforce, provided the flexible solution The Trevor Project needed. With Vonage, the team transitioned to remote operations in just days, achieved nearly 100% uptime, and increased call handling by 26%, taking over 61,000 calls in the first year.

The Trevor Project

Danielle Ehsanipour

Director of Lifeline