Case Study: Farmers Insurance achieves $2,500–$3,000 in annual savings and a flexible, feature-rich phone system with Vonage Business

Tangible savings on an innovative phone service

David Flaig’s agency, Flaig Insurance Services, is an independent Farmers Insurance office serving more than 2,000 customers across California with a focus on the San Francisco Bay Area. After moving offices they found their on‑site NEC phone system and TelePacific service too costly and inflexible—especially for telemarketing and outbound call tracking—because changes required scheduled tech visits and incurred high maintenance fees.

Switching to Vonage Business’s hosted PBX gave them self‑service control, mobility and features like paperless fax, caller ID, voicemail‑to‑email and detailed call logs, plus easy cell‑phone integration. The result: faster, cheaper maintenance, better tracking for outbound calls, top‑notch support and an estimated annual savings of $2,500–$3,000.

Farmers Insurance

David Flaig

Independent Insurance Agent