Case Study: Siemens achieves scalable customer service excellence with Vonage Contact Center

Siemens Uses Vonage Contact Center to Drive Customer Service Excellence and Enable Growth

Siemens, a global leader in wind turbine manufacturing and services, was seeing 30% business growth and needed a new call center solution to support more than 1,000 offshore turbines and future expansion. Siemens chose Vonage Contact Center, along with Salesforce integration, to power its new Customer Support Center and provide reliable 24/7 call handling.

Vonage implemented Vonage Contact Center with Salesforce to route calls efficiently, create virtual teams, and connect calls directly into Salesforce cases with screen pops and call recording. As a result, Siemens reported higher productivity, improved first-contact resolution, reduced costs, better SLA performance, shorter call times, stronger customer satisfaction, and more accurate real-time call statistics.

Siemens

Martin Hansford

Operational Strategy Manager