Case Study: Private Jets, Inc. achieves 24/7 unified communications and mobility with Vonage Business Communications

Private Jets, Inc. - Customer Case Study

Private Jets, Inc., a family‑owned air‑charter company operating 15 aircraft with about 40 employees across four U.S. cities, depended on answering calls 24/7 to coordinate flights and urgent transports. Their legacy phone service was unreliable, causing missed calls and potential lost business, so they needed a flexible, mobile, and cost‑efficient communications solution that could support distributed offices and around‑the‑clock operations.

They deployed Vonage Business Communications, a cloud‑hosted phone system with no on‑site PBX that links all locations and provides features like a virtual receptionist, call groups, a mobile app, and an admin portal. The result was dependable 24/7 call coverage, fewer missed calls, improved mobility for staff, and better internal coordination and customer service across their multi‑site operations.

Private Jets, Inc.

Candy Lovin

Charter Operations Manager