Case Study: Karen Allen Salon & Spa achieves mobile, seamless guest service and connected locations with Vonage MobileConnect

Partner Agency Introduces Karen Allen to Vonage Enterprise

Karen Allen Salon & Spa, a high-touch retail salon with locations in Riverside and Temecula, faced a noisy, desk-bound phone system that disrupted the guest experience. With each site on separate phone platforms, staff couldn’t easily transfer calls or coordinate between locations, leading to missed reservations and operational friction.

The salon implemented Vonage Business (MobileConnect for Enterprise), deploying softphone apps on iPads, caller ID, voicemail, IM/presence, desktop sharing, video and Hunt Group overflow routing. The result: Guest Relations staff stay mobile and quieter on the floor, calls transfer seamlessly between locations, missed calls have dropped, guest interactions feel more personal, and the system now scales to support planned expansion and future Call Center functionality.

Karen Allen Salon & Spa

Khanh Nguyen

Owner