Case Study: Firefly Educate achieves 40% productivity gains and lower IT costs with Vonage Business

NetSuite & Vonage Business Integration Helping Firefly Educate Take Productivity to New Heights

Firefly Educate, a technology consulting firm that delivers training-as-a-service and supports new product introductions, faced a post‑merger challenge: a dispersed, largely remote workforce tied to a limited, partially installed telephony solution. The old system forced staff to manually dial and log hundreds of calls, lacked Click‑To‑Call from the CRM, and hampered efficiency, accuracy and collaboration across newly combined teams.

Integrating Vonage Business with NetSuite (and Salesforce) gave Firefly a single, cloud‑based communications platform with Click‑To‑Call, automatic call logging, and custom dashboards for each department. The change eliminated on‑prem hardware and heavy IT support, cut costs, and delivered measurable gains — productivity metrics such as dials, talk time and completed demos rose by about 40% while reporting and collaboration became faster and more accurate.

Firefly Educate

Rob Johnson

Chief Financial Officer