Case Study: MedXM achieves faster, omnichannel member care with Vonage

MedXM - Customer Case Study

MedXM, a national leader in preventive care technology and health risk assessments with a 6,000-person medical staff, needed a reliable, Google-centric omnichannel communications solution that would support G Suite, Chromebooks, and Android while integrating with existing business applications. The goal was to move contact center operations to the cloud to improve member engagement, operational efficiency, and the ability to deliver timely care.

Vonage delivered an enterprise-grade omnichannel contact center, Communications APIs, and tight G Suite integrations, enabling click-to-call/messaging, CRM-backed interactions, and scalable cloud deployment. As a result, MedXM now connects with members across voice, text, email, and chat, reduced time to resolution, cut IT support costs, and implemented workflows for scheduling in-home visits, medication deliveries, and rapid physician visits when needed.

MedXM

Sy Zahedi

President & Chief Executive Officer