Case Study: LegalPlace achieves 50% faster time-to-first-contact and improved sales efficiency with Vonage Contact Center

LegalPlace Provides Flexible, Scalable Customer Support to Entrepreneurs Powered by Vonage Contact Center

LegalPlace, founded in France in 2016 by engineers and lawyers, helps entrepreneurs turn ideas into businesses and today serves over 150,000 clients. Rapid growth stretched its customer success and sales teams: agents handled 200–300 calls a day, relied on manual transfers, and needed a scalable, flexible contact center that integrated with Salesforce to improve responsiveness and team productivity.

LegalPlace implemented Vonage Contact Center integrated with Salesforce, using real-time lead refreshes, dynamic call routing and the Conversation Analyzer for quality management and coaching. The solution cut time to first contact by over 50%, boosted sales-team efficiency, streamlined follow-ups, and improved both customer and agent experience while providing a platform that can add self‑service and AI tools as the company grows.

LegalPlace

Samuel Goldstein

CMO & Co-founder