Case Study: Latin American Youth Center achieves reliability, flexibility, and cost savings with Vonage Business Communications

Latin American Youth Center Gains Reliability, Flexibility, and Cost Savings After Switch to Vonage

Latin American Youth Center (LAYC), which supports more than 5,000 youth and families each year, needed a more scalable and affordable phone system as its organization grew. Its legacy on-prem analog lines were clunky and expensive to maintain, requiring in-person support whenever phones were added or moved. LAYC turned to Vonage and its Vonage Business Communications service to gain better control and flexibility.

Vonage implemented a cloud-based phone system that let LAYC self-manage telephony, add or relocate phones easily, and support staff through desktop and mobile apps from anywhere. As a result, LAYC reduced costly on-site service calls, simplified operations, and benefited from Vonage’s flat monthly pricing for 90 lines, creating noticeable cost savings and keeping calls connected even during COVID-19 office closures.

Latin American Youth Center

Jose Diaz

IT Director