Case Study: Labor First achieves better call tracking and analytics with Vonage Contact Center

Labor First Configures Vonage Contact Center for Optimum Results

Labor First, a healthcare advocacy company serving public sector and labor union retirees, needed a configurable contact center solution integrated with Salesforce to track member data and log calls tied to its community members. It chose Vonage Contact Center to improve voice communications, reporting, and call tracking.

Vonage implemented Vonage Contact Center with Salesforce integration, giving Labor First the ability to use custom objects for each call and access more flexible dashboard analysis. As a result, Labor First can run analytical reports much more easily in Salesforce and gain richer data points without manual slicing and formula work, improving efficiency and visibility.

Labor First

Kimberly Lundgren

Director of Information Technology